Inbound and Outbound Service

Inbound Call Center Services

Idealcrew technology has been one of the leading Inbound Call Centre Outsourcing service providers. The inbound services includes providing technical calls support, non-technical support, order taking services, inbound sales, customer services, helpdesk solutions etc.

We specialise in the following Inbound Services.

  • Answering Service
  • Customer Services
  • Helpdesk/Technical Support Services
  • Interactive Voice Response (IVRS)
  • Inbound Sales
  • Order Taking
  • Toll Free Services

How we work?

We analyse client’s requirement and design a solution for optimum results. The methodology will be discussed with the client and defined. The team will be trained on the process and product to offer high quality service. The team will be monitored by Quality analyst and Managers to ensure service levels are achieved consistently.

Why to Outsource to us?

We assure our clients that the outsourced process is well taken care by professionals. The clients can save substantial amount of cost on operational overheads by outsourcing and still be able to provide professional service to their customers. We use technology and build or customise systems to offer high end inbound support services. The clients will be provided online access to track operations in real time from sitting in their office.

Our facility is centrally located in the city with 100% redundant systems for internet, voice, electricity supply etc. to offer uninterrupted service to our clients.
Outbound Call Center Services

The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outbound provides the best creative, dynamic and cost effective outbound call center solutions. Our extensive knowledge in outbound will fulfill all you outbound call center needs up to your expectations and aids you to achieve the maximum results

Our Outbound Call Center Services includes.

  • Appointment Setting
  • Telemarketing Services
  • Market Research & Survey
  • Collections
  • Follow-Up
  • Lead Generation
  • Voice Broadcast
  • Telephonic Audit